REGISTRATION FAQ

Not all users will receive or require an access key to register. There are currently two registration journeys, one that requires an access key to start and another that uses your benefits plan information to locate your file in our system. If applicable, the access key would have been provided to you by your employer when being invited to join BestLife Rewarded. If you did not receive an access key, simply select "Continue with other credentials" to register using your benefits plan information (Certificate/Member #, Group/Policy #, DOB, and Postal Code).

If you think you may have received an access key at some point, but do not recall what it is, please contact the plan administrator within your organization to obtain this information. If you are still unsure which journey applies to you, contact us for further assistance.

Your certificate/member number can be found on your benefits card. Please see a couple of examples below:

Your group/policy number can be found on your benefits card. Please see a couple of examples below:

If you have entered all your information but receive an error saying your record could not be found, ensure that all the following points are true:

• BestLife Rewarded is included with your benefits plan. If you are unsure if this program is part of your benefits plan, please confirm with your plan sponsor.
• The information is entered into the correct fields. For example, check that the member/certificate and group/policy numbers are not reversed.
• The information matches the information on your benefits file. This includes your name, which should be spelled as it appears on your benefits file.
• You are 19 years of age or older. Currently, BestLife Rewarded is only available to members, spouses, and dependents who are 19 years of age or older.

If the above points are true, yet your file still cannot be found, please contact us for further assistance.

Once you’ve created your login credentials, you will be sent an email to validate your email address. The email will be from People Corporation with a subject line of Activate Your Account. If you do not see it in your inbox, please verify the following:

• Check the ‘Junk’ or ‘Spam’ folders in your inbox.
• Verify that your device where you expect to receive the email has internet connectivity.
• Verify that there are no service disruptions at your email service provider.
• If you are using a corporate email address, please check with your IT team if there are any restrictions on receiving emails from domains which are external to your organization.

If you still cannot locate the email, you can have it resent to you using the Sign-In process.

Your username is your email address.

To change your email address/username, sign in and navigate to your profile settings in BestLife Rewarded by clicking on the blue circle containing your initials, on the top right of the screen. In the My Account section on the right, select Change Email Address and follow the prompts. Please note that the email you use for site access will also be the email used for BestLife Rewarded notifications.

If you have forgotten your password, you may reset it using the Forgot Password function. If you know your password, but wish to change it, you can do so within your BestLife Rewarded profile. Simply sign in and navigate to the profile settings by clicking on the blue circle containing your initials, on the top right of the screen. In the My Account section on the right, select Change Password and follow the prompts.

You can use any email address as long as it is unique to you and not shared by other users of the site. Please note that you can only use one email at a time. In other words, the email address you use for your login credentials will also be used for in-site email features. You can change your email address at any time.

One-time password (OTP) is a temporary code that acts as an additional factor of authentication for your device. When signing in with your username and password, you may also be asked for an OTP. This code would have been sent to you in an email. Once you’ve submitted the code, you will be asked whether you wish to save your current device as a Trusted Device. If you save the device, you will not be prompted for an OTP next time you sign-in with the same device.

You should not be prompted for an OTP when logging in from the same trusted device and browser. However, if you are using private/incognito mode or have cleared your cookies/cache from the device/browser, you may be prompted for an OTP.

If you receive an error saying that your account has been locked, you can try unlocking it using the Forgot Password feature.

If you receive an error message such as “server error” or “page not found”, please verify your internet connectivity and try the action again. If you continue to encounter this error, please Contact Us for assistance.